Both qualitative and quantitative approaches were applied to investigate the challenges of marketing ebanking services in ghana. Abstract internet banking and other modes of e banking have been a blessing for banking as far as speed, convenience and cost of delivery is concerned, but alongside it has brought many risks. In a survey of 400 customers conducted in mauritius, tandrayen 2011 observed that reluctance to change impeded the use of electronic banking, while perceived ease of use, security and privacy contributed a positive influence. Its possible for sophisticated hackers to steal information as its transmitted to online banks, leading to identity theft. Impact of electronic banking on customer satisfaction chapter one introduction 1. Electronic banking, more commonly known as ebanking, is the newest delivery channel for banking services. Banking sector forms of electronic banking clients use modern communication media for remote communication with the bank. In ethiopia cash is still the most dominant medium of exchange and electronicbanking is not well known, let alone used for transacting banking business. The rapid changes in business operations in contemporary times in the form of technological improvement require banks in nigeria to serve their customers electronically. However, there are some problems which have been faced by people who use the internet for banking. The case of commercial bank of ethiopia, nekemte branch the main objectives of the study will be to electronic banking practices.
A debit card is similar to an atm card in that both allow you to deposit cash into and withdraw money from your checking account at atms. Banking and finance research project topics sn finance project topics 1. The main objective of this report examines the present status, problems and prospects of e banking in bangladesh. Electronic banking includes phone or mobile banking, internet or online banking and email banking and atm. The current focus of security of information transfer is on the session layer protocols and the flaws in end to end computing. Impact of ebanking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. Mohammed nasir uddin 2 and sayeed ahmed siddiqui3 department of economics,jatiya kabi kazi nazrul islam university, trishal, mymensingh, bangladesh 1. The paper examines the practices, opportunities and challenges of ebanking services in ethiopia. Mar 17, 2018 although generally secure, electronic banking is not totally secure. Electronic banking makes banking convenient on your schedule. Ebanking conceptual framework remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank. E banking definition of e banking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash.
A sectoral analysis of crude oil price, exchange rate and stock prices in nigeria 20082018 2. The study therefore posit that ghanaian customers who find electronic banking to be consistent with their values will adopt it. Understanding the adoption of electronic banking in china. The difference is that you can use a debit card to. This is however one of the areas which nigerias electronic service is facing a setback. E banking is knowledge based and mostly scientific in using the electronic devices of the computer resolution. For now, each country must decide who has jurisdiction over electronic banking involving its citizens. The most important electronic delivery channels are the internet, wireless communication networks, automatic teller machines atms, and telephone banking.
Daniel 1999 describes ebanking as the provision of banking services to customers through internet electronic. Electronic banking makes it possible to offer banking services around the world 24 hours a day. Finland was the first country in the world who took a lead in e banking. Solutions to electronic banking problems quality internet security service. Authentication in an electronic banking environment august. Ethiopian banking system is one of the most underdeveloped compared to the rest of the world. Abstract internet banking is changing the banking industry, having the major effects on banking relationships.
Finland was the first country in the world who took a lead in ebanking. Problems and prospects of e banking in bangladesh dr. Electronic banking can be defined as the use of electronic delivery channels for banking products and services, and is a subset of electronic finance 1. With emphasis on the internal capacities and sustainable infrastructures of modern banking organisations and also on stakeholder perspectives, ijebank promotes highquality international research that discusses electronic banking and other emerging. Ebanking allows customers of a financial institution to conduct financial transactions on a secure web website operated by the institution, which can be a retail or virtual bank, credit union or building society. Pdf problems and prospects of electronic banking in. The primary data is collected from respondents through structured interview schedule. Abstract the study is conducted on the electronic banking practices, opportunities, and challenges of commercial banks. Abstract internet banking and other modes of ebanking have been a blessing for banking as far as speed, convenience and cost of delivery is concerned, but alongside it has brought many risks. The current focus of security of information transfer is on the session layer protocols and the. Abstract internet banking is changing the banking industry, having the.
Read on to know about some online banking problems. The task of international harmonization and cooperation can be viewed as the most daunting in addressing the challenges of electronic banking. Acharacteristic feature of these services is the clientsuninterrupted roundtheclock account access, i. Pdf role, challenges and benefits of electronic banking. Have your paycheck deposited directly into your bank or. But it also poses new challenges for country authorities in regulating and supervising the financial system and in designing and implementing macroeconomic policy. However, there are certain problems associated with this facility, which are briefly discussed in this article. Nsowah nuamah abstract electronic banking has blurred the boundaries between different financial institutions, enabled new financial.
Ebanking has broken the barriers of branch banking. The concept and scope of e banking is still in the transitional stage. Dec 12, 2016 role, challenges and benefits of electronic banking service in jordan article pdf available december 2016 with 9,295 reads how we measure reads. Pc banking and internet or online banking is the most. People now stay comfortably in their homes and perform a banking transaction using electronic devices without increasing road traffic. Role, challenges and benefits of electronic banking service in jordan article pdf available december 2016 with 9,295 reads how we measure reads. If there can be good and quality internet security service then there is a certainty of having more electronic banking users. The term electronic banking means an electronic handling of all types of banking business, primarily over the internet.
The main objective of this report examines the present status, problems and prospects of ebanking in bangladesh. Online banking provides an easier and more comfortable way to carry out financial transactions. The rise of electronic devices has also made electronic banking in nigeria, a rising trend. Online banking offers a higher level of convenience. Challenges of marketing ebanking services in a developing. The research geared toward explaining what electronic banking is all about and when it was introduce into nigeria. Electronicbanking in ethiopia practices, opportunities. The present and future of any economy depends upon the success and development of banking. Although generally secure, electronic banking is not totally secure. This research work is an attempt to analyse and find out the problem and prospects of eletronic banking in nigeria. In ethiopia cash is still the most dominant medium of exchange and electronic payment systems are at an embryonic stage. It provides enormous benefits to consumers in terms of the ease and cost of transactions. This study has been done mainly based on primary and secondary sources of data or information, which included different publications, journals and different books. Electronic banking has many advantages and should be highly encouraged.
Many people are now able to avoid the rush to get to the bank before it closes, as they can bank from a home computer or via automatic teller machine atm. This paper investigates the problems and opportunities of the electronic banking in sudan. Electronic banking is the conduct of banking business electronically which involves the use of information communication technology to drive banking business for immediate and future goals. In india, icici bank was the first bank that initiated ebanking as early as 1997 under the brand name infinity. The problem of jurisdiction that arises from borderless transactions is, as of this writing, in limbo.
Problems and prospects of electronic banking in nigeria. Using electronic delivery channels for banking services and products has become increasingly popular in recent years. Electronic banking is defined as delivery of banks services to a customer at his office or home by using electronic technology can be termed as electronic banking. Ethiopian banking system is still underdeveloped compared to the rest of the world. Pdf problems and prospects of electronic banking system. Ebanking services features, challenges and benefits 51 2. E banking allows customers of a financial institution to conduct financial transactions on a secure web website operated by the institution, which can be a retail or virtual bank, credit union or building society.
The concept and scope of ebanking is still in the transitional stage. Oct 24, 2009 the paper examines the practices, opportunities and challenges of e banking services in ethiopia. Electronic banking has many names like e banking, virtual banking, online banking, or internet banking. Although the two systems are different, atms and online banking.
Dec 07, 2010 analyse with relevant statutes and cases the problems with electronic banking and how the current legislations adequately protect the consumers overcoming these problems. The opportunity for a customer to countermand or stop electronic payment is unclear. It can take a long time to fix problems stemming from stolen financial information. International journal of electronic banking ijebank. E banking is one of the most successful online businesses, which save the individuals and companies time and money. Introduction banking is the lifeline of an economy. E banking has broken the barriers of branch banking. Electronic banking and the challenges of the ghanaian. Due to the technological boom, the deployment of information and communication technologies has been reconsidered in the banking sector. Customer satisfaction with atm banking is therefore the feeling developed from an evaluation of the atm banking use experience whether the atm banking performed relatively well or poorly against expectations. The popularity of internet banking is growing rapidly as the banking transactions are becoming faster and more convenient. Virtual banking includes all non traditional and electronic means of banking such as atm, phone banking, internet banking ib, credit cards and debit cards etc. This paper discusses some of the problems developing countries, which have a low penetration of information and telecommunication technology, face in.
When you give your check to a cashier in a store, the check is run through an electronic system that captures your banking information and the amount of the check. Problems and prospects of electronic banking in bangladesh. In india, icici bank was the first bank that initiated e banking as early as 1997 under the brand name infinity. Electronic banking is now a global phenomenon and is now utilized by countries round the world and nigeria is not an exception. Challenges and opportunities e banking has the potential to transform the banking business as it significantly lowers transaction and delivery costs. A case study on dutchbangla bank limited article pdf available january 2017 with 7,025 reads how we measure reads.
Electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Electronic banking has reduced dependence on certain locations before performing certain banking transactions. It is simply the use of electronic and telecommunications network for delivering various banking products and services. Challenges and opportunities ebanking has the potential to transform the banking business as it significantly lowers transaction and delivery costs. This study has been done mainly based on primary and secondary sources of data or.
If you would like, print this study aid for future reference. Electronic check conversion converts a paper check into an electronic payment in a store or when a company gets your check in the mail. Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. However, this system has some hitches that need to be removed. This paper discusses some of the problems developing countries, which have a low penetration of information and. Implementation of internet in banking system has modernized the banks. Impact of electronic banking on customer satisfaction.
The challenges that oppose electronic banking are the concerns of security and privacy of information. Benefits and security threats in electronic banking. The dependence on technology for providing the services with the necessary security, and the crossborder nature of transactions, involve additional risks for banks and new challenges for banking regulators and supervisors. A special feature of virtual banking is the physical absence of the person seeking banking services at the premises and out of premises even abroad. Authentication in an electronic banking environment august 8. The dependence on technology for providing the services with the necessary security, and the crossborder nature of transactions, involve additional risks for banks and new. Ebanking, information technology, internet banking, india. Problems and prospects of ebanking in bangladesh dr. Ebanking is one of the most successful online businesses, which save the individuals and companies time and money. Apart from the many advantages of electronic banking has certain security problems. Factors influencing customer satisfaction with atm banking. In this article, we will look at the importance and types of e banking services. E banking, information technology, internet banking, india.
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